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Terms of Service

Last updated: May 22, 2026

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NovoVendi Terms of Service

Last updated: May 15, 2026

These Terms of Service (“Terms”) constitute a legal agreement between you (“Customer,” “you,” or

“your”) and NovoVendi LLC, a Florida limited liability company with principal offices in Palm Beach

County, Florida (“NovoVendi,” “we,” “us,” or “our”).

1. Acceptance of Terms

By clicking “I Agree,” creating an account, or using the NovoVendi service (“Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy

(available at https://novovendi.com/privacy), which is incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent and warrant that you have the

authority to bind that organization to these Terms, and all references to “you” shall include both you

individually and the organization.

If you do not agree to these Terms, you must not create an account or use the Service.

Your acceptance of these Terms is documented by our system, including the timestamp and IP address

from which you accepted.

2. Description of Service

NovoVendi is a centralized management platform for WooCommerce stores. The Service allows you to

connect, monitor, configure, and manage multiple WooCommerce stores from a single cloud-based

dashboard.

NovoVendi interacts with your WooCommerce stores via:

  • The WooCommerce REST API; or
  • A WordPress bridge plugin (“Bridge Plugin”) installed on each connected store.

The Service includes features for real-time inventory synchronization, global configuration

management, order tracking, product management, and multi-store analytics.

3. Account Registration and Security

3.1 Registration Requirements

You must provide accurate, current, and complete information when creating an account. You agree to

promptly update your account information to maintain its accuracy.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials, including your password, API keys, and

Bridge Plugin tokens.

  • All activity that occurs under your account, whether or not authorized by you.
  • Implementing reasonable security measures to prevent unauthorized access.

3.3 Unauthorized Access

You must notify us immediately at security@novovendi.com if you discover any unauthorized access to

your account or any other security breach.

4. Subscription Plans and Billing

4.1 Merchant of Record

Subscriptions to NovoVendi are processed and billed through Lemon Squeezy (operated by

Sold through Link, LLC), which acts as the Merchant of Record for all transactions. When

you subscribe to NovoVendi:

  • You are entering into a separate billing agreement with Lemon Squeezy for payment processing.
  • Lemon Squeezy will appear on your credit card or bank statements.
  • Lemon Squeezy handles all payment processing, billing, invoicing, refunds, chargebacks, and global

tax compliance (including sales tax, VAT, and GST).

4.2 Available Plans

NovoVendi offers multiple subscription tiers (Free, Starter, Professional, Enterprise, etc.) with varying

features and connected store limits. Current pricing and plan details are available at https://

novovendi.com/pricing.

4.3 Subscription Billing Cycles

Paid subscriptions are billed on a recurring basis (monthly or annually, depending on your selected

plan) through Lemon Squeezy. You authorize Lemon Squeezy to charge your selected payment method

at the start of each billing cycle.

4.4 AUTOMATIC RENEWAL DISCLOSURE (Florida Law Requirement)

IMPORTANT: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL.

By subscribing to a paid plan, you agree to the following automatic renewal terms:

  1. Your subscription will automatically renew at the end of each billing period (monthly or

annual) for successive periods of the same duration, unless you cancel before the

renewal date.

  1. Your payment method on file with Lemon Squeezy will be automatically charged the

then-current subscription fee at the start of each renewal period.

  1. Pricing may change with reasonable notice (see Section 4.7), but you will be notified

before any price increase applies to your renewal.

  1. You may cancel your subscription at any time through your Account Settings page or by

contacting Lemon Squeezy customer support. Cancellation will take effect at the end of

your current billing period.

  1. To avoid being charged for the next billing period, you must cancel at least 24 hours

before your renewal date.

For annual subscriptions renewing for 12 months or more: In compliance with Florida Statute

501.165, we will send you a reminder notification by email 30 to 60 days before your annual

renewal date, reminding you of the upcoming automatic renewal and providing instructions on how

to cancel if you choose not to renew.

4.5 Free Trials

We may offer free trial periods for certain subscription plans. If you activate a free trial:

  • You will not be charged during the trial period.
  • Unless you cancel before the trial period ends, your subscription will automatically

convert to a paid subscription, and your payment method will be charged the applicable

subscription fee.

  • We will send you a reminder email before your trial period ends.
  • You may cancel at any time during the trial period without charge.

4.6 Payment Failures

If a scheduled payment fails (e.g., due to expired card, insufficient funds, or payment method decline):

  • Lemon Squeezy will attempt to retry the charge according to their dunning management procedures.
  • You will receive email notifications regarding the failed payment.
  • If payment is not successfully processed within the dunning period, your account may be suspended

or downgraded to a free plan.

  • You remain responsible for any outstanding amounts owed.

4.7 Price Changes

We reserve the right to modify subscription pricing with at least 30 days’ advance notice. Notice will

be provided via:

  • Email to your registered account email address; and/or
  • Prominent notice within the Service dashboard.

Price changes will take effect at your next renewal date after the notice period. If you do not agree to

the price change, you may cancel your subscription before the new price takes effect.

4.8 Refunds and Cancellations

Subscription fees are subject to our Refund Policy (available at https://novovendi.com/

refund-policy).

Because Lemon Squeezy is the Merchant of Record:

  • All refund requests must be submitted through your Lemon Squeezy customer portal or by

contacting Lemon Squeezy support.

  • Lemon Squeezy’s refund policies apply to all transactions.
  • NovoVendi does not have the ability to process refunds directly.

When you cancel your subscription:

  • You will retain access to paid features until the end of your current billing period.
  • Your account will automatically revert to the Free plan (if available) or become read-only.
  • No prorated refunds are provided for partial billing periods unless specified in our Refund Policy.

4.9 Taxes

Lemon Squeezy, as Merchant of Record, is responsible for calculating, collecting, and remitting all applicable sales taxes, VAT, GST, and other indirect taxes based on your billing location. Tax amounts will

be displayed at checkout.

4.10 Downgrades and Upgrades

You may upgrade or downgrade your subscription plan at any time through your Account Settings:

  • Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of

your current billing period.

  • Downgrades take effect at the end of your current billing period.

If a downgrade results in your account exceeding the new plan’s limits (e.g., connected stores), you

will be required to disconnect stores or features to comply with the plan limits.

5. Account Usage and Fair Use Policy

5.1 One Organization, One Account

Each legal entity (whether an individual, sole proprietorship, partnership, company, or other legally recognized form of business) may maintain only one (1) active NovoVendi account for the purpose of managing WooCommerce stores operated by or on behalf of that entity.

For clarity:

  • An "account" means a NovoVendi Organization as represented in the NovoVendi platform, identified by a unique Organization ID.
  • A "legal entity" is determined by the entity that owns or controls the WooCommerce stores being managed, regardless of how those stores are individually branded or hosted.
  • Multiple individuals working for the same legal entity may have individual user logins within a single Organization, subject to the team-member limit of the subscribed pricing tier.

5.2 Prohibited Account Splitting

Creating, operating, or maintaining multiple NovoVendi accounts for the purpose of:

(a) circumventing the per-tier store, user, or feature limits described in the NovoVendi Pricing Documentation; or

(b) obtaining service at a lower total cost than would apply if the same stores and users were consolidated into a single account at the appropriate pricing tier; or

(c) avoiding consolidated-volume pricing terms applicable to the customer's actual store count;

is a violation of these Terms of Service ("Account Splitting").

5.3 Detection of Linked Accounts

NovoVendi reserves the right to identify accounts that may be operated by or on behalf of the same legal entity ("Linked Accounts") through reasonable technical means. Such means may include, but are not limited to:

  1. Email-domain analysis — Identifying accounts whose primary contacts or billing contacts share a corporate (non-consumer) email domain.
  2. Payment-method correlation — Identifying accounts that share payment-method fingerprints (such as card issuer / brand + last four digits) as reported by NovoVendi's payment processor.
  3. Store-URL pattern analysis — Identifying accounts whose managed WooCommerce stores share a common base domain or use store-naming patterns consistent with a single business operator.
  4. Account-metadata correlation — Identifying accounts that share business names, billing addresses, tax identifiers, or other identifying information.

Detection is statistical and probabilistic, not absolute. NovoVendi does not represent that detection is exhaustive or error-free.

5.4 Notification, Consolidation, and Grace Period

If NovoVendi identifies Linked Accounts that appear to violate Section 5.2, NovoVendi may, in its sole discretion:

(a) Notify the account holders of the suspected Account Splitting and provide an opportunity to respond, clarify, or explain the relationship between accounts;

(b) Request voluntary consolidation of the Linked Accounts into a single account at the pricing tier appropriate to the combined store and user counts;

(c) Provide a thirty (30) day grace period during which the customer may voluntarily consolidate Linked Accounts or apply for the Linked Accounts Program described in Section 5.7 below;

(d) Consolidate the Linked Accounts into a single account at the appropriate pricing tier following the expiration of the grace period if voluntary consolidation has not occurred and the customer has not responded with a satisfactory explanation; and

(e) Retroactively adjust billing to reflect the difference between fees actually paid across the Linked Accounts and the fees that would have applied under the correct consolidated pricing tier, for a period of up to twelve (12) months prior to the date of NovoVendi's initial notification.

5.5 Disputes and Good-Faith Exceptions

NovoVendi recognizes that legitimate business arrangements can produce signals that resemble Account Splitting. The following are NOT considered violations of Section 5.2, provided the customer can demonstrate the relationship in good faith:

  1. Agency / managed-services relationships — A digital agency operating NovoVendi accounts on behalf of multiple, genuinely separate end clients. Such agencies are encouraged to enroll in the Linked Accounts Program (Section 5.7) for streamlined billing and volume benefits.
  2. Holding-company structures — A holding company whose subsidiaries operate as genuinely independent businesses. Each subsidiary may maintain its own NovoVendi account.
  3. Franchise structures — Independent franchisees of a common brand may each maintain their own NovoVendi account.
  4. Trial / test accounts — Accounts maintained by the same entity for genuine evaluation or quality-assurance purposes, provided they are not in active production use.

A customer who believes that NovoVendi has incorrectly identified Linked Accounts may dispute the determination in writing to billing@novovendi.com within the grace period described in Section 5.4(c). NovoVendi will review such disputes in good faith and may, at its discretion, withdraw or modify the consolidation request.

5.6 Termination for Cause

In cases of repeated or willful Account Splitting after notification and the expiration of the grace period, NovoVendi reserves the right to terminate all Linked Accounts for cause, in addition to seeking retroactive billing adjustments under Section 5.4(e). Customer data will be retained for the standard retention period before deletion, as described in NovoVendi's Data Retention Policy.

5.7 Linked Accounts Program

For organizations that legitimately manage stores on behalf of multiple distinct clients (such as digital agencies, marketing agencies, and managed-service providers), NovoVendi offers a Linked Accounts Program that provides:

  1. Consolidated billing across all client accounts under a single parent account.
  2. Volume-based pricing benefits that aggregate store counts across linked accounts for tier determination.
  3. Per-client access controls that allow agency staff and individual client teams to maintain appropriate boundaries.
  4. Dedicated agency-tier support and onboarding.

Eligibility, terms, and pricing for the Linked Accounts Program are determined on a case-by-case basis. To apply, contact info@novovendi.com with documentation of the agency-client relationship.

5.8 Severability and Construction

If any provision of this Section 5 is held to be invalid or unenforceable in any jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. The headings used in this Section are for convenience only and do not affect interpretation.

6. License Grant and Permitted Use

6.1 Grant of License

Subject to your compliance with these Terms and payment of all applicable fees, NovoVendi grants you

a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term (as

defined in Section 15) to:

(a) Access and use the Service, including the web-based platform, user interface, and dashboard

functionality, solely for your internal business purposes in accordance with your selected subscription

plan;

(b) Install and use the Bridge Plugin on WooCommerce stores that you own or have express

authorization to manage;

(c) Access and use Documentation, including user guides, API documentation, help center articles,

and technical specifications made available by NovoVendi;

(d) Use APIs in accordance with our API Terms of Use and technical documentation;

(e) Receive and use Updates, including bug fixes, patches, new features, and enhancements that

NovoVendi makes generally available to customers on your subscription tier; and

(f) Access Customer Support in accordance with the support level included in your subscription

plan.

6.2 License Scope and Limitations

Subscription Tier Restrictions:

Your license is limited by the features, usage limits, connected store quotas, API rate limits, data retention periods, and other restrictions specified in your current subscription plan. You must not exceed

these limits without upgrading to an appropriate plan.

Geographic Scope:

This license is worldwide, subject to compliance with applicable export control and sanctions laws (see

Section 19).

Updates and New Features:

  • Included Updates: Bug fixes, security patches, performance improvements, and minor feature enhancements are included in your subscription at no additional charge.
  • Major New Features: NovoVendi reserves the right to offer certain major new features, modules, or

add-ons as separate paid offerings or as upgrades to higher subscription tiers.

  • Backward Compatibility: While we make commercially reasonable efforts to maintain backward

compatibility, we do not guarantee that Updates will not require changes to your workflows or integrations.

Free Trial Scope:

During any free trial period, you receive the same license rights as paid subscribers on the trial plan

tier, except that:

  • The license is expressly temporary and limited to the trial duration;
  • No service level agreements (SLAs) or uptime guarantees apply;
  • Support may be limited to self-service resources;
  • NovoVendi may terminate the trial at any time for any reason.

Beta and Experimental Features:

Access to beta, preview, or experimental features (if offered) is governed by Section 11.3 and does not

constitute part of the licensed Service for purposes of warranties or support obligations.

6.3 Sublicensing and Service Provider Use

Prohibited Sublicensing:

You may not sublicense, resell, rent, lease, distribute, or otherwise grant third parties access to the

Service on a standalone basis without NovoVendi’s prior written consent.

Authorized Service Provider Use:

Notwithstanding the prohibition on sublicensing, you may use the Service to provide services to your

own clients or customers (e.g., agencies managing stores for third-party brands, consultants providing

WooCommerce management services) provided that:

(a) You remain the licensed customer: Your clients do not obtain any direct license from NovoVendi. All use by your clients is derivative of your license.

(b) You are responsible for compliance: You are solely responsible for ensuring that your clients’

use complies with these Terms, including acceptable use policies and security requirements.

(c) You remain liable: You are liable for all actions taken by your clients through your account as if

you had taken such actions yourself.

(d) No white-labeling: You may not remove, obscure, or modify NovoVendi branding, trademarks, or

proprietary notices when providing services to clients, unless you have entered into a separate white-

label or reseller agreement with NovoVendi.

(e) Store ownership or authorization: You represent and warrant that for each connected store,

either:

  • You own the store; or
  • You have express written authorization from the store owner to manage it using the Service; or
  • Your client has granted you such authorization as part of your service agreement with them.

(f) Connected store limits apply: Your total connected stores across all clients must not exceed

your subscription plan limits.

Team Members and Contractors:

You may grant access to team members, employees, contractors, or freelancers who provide services

on your behalf, provided they are bound by confidentiality obligations at least as protective as those in

these Terms.

6.4 Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You represent and warrant that your use of the Service complies with all applicable laws, regulations, and third-

party agreements, including:

  • Data protection and privacy laws (GDPR, CCPA, etc.)
  • WooCommerce.com Terms of Service
  • WordPress.org Plugin Guidelines
  • Payment processor requirements (Stripe, PayPal, etc.)
  • Export control and sanctions laws

6.5 Prohibited Activities

You must NOT:

  1. Unauthorized Management: Use the Service to manage WooCommerce stores you do not own

or for which you do not have explicit written authorization from the owner.

2. Security Violations:

  • Attempt to gain unauthorized access to other users’ accounts, data, or the Service infrastructure.
  • Probe, scan, or test the vulnerability of the Service or any connected network.
  • Breach or circumvent any security or authentication measures.
  • Transmit any malicious code, viruses, worms, or other harmful software.

3. Intellectual Property Violations:

  • Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of

the Service or Software.

  • Copy, modify, create derivative works of, or distribute any portion of the Service (except Custom er Data and as expressly permitted for Customer Configurations under Section 9.4).
  • Remove, obscure, or alter any proprietary rights notices on the Service.

4. Automated Access:

  • Use bots, scrapers, or automated means to access the Service beyond the scope of documented

APIs.

  • Overwhelm or attempt to overwhelm Service infrastructure through denial-of-service attacks or

excessive requests.

6. Competitive Activities:

  • Use the Service for competitive analysis, benchmarking, or to build a competing product or ser vice.
  • Sublicense, resell, rent, lease, or otherwise commercially exploit the Service except as expressly

permitted in Section 6.3.

7. Illegal Activities:

  • Use the Service in connection with any illegal, fraudulent, or deceptive activities.
  • Process or facilitate transactions involving prohibited products or sanctioned entities.
  • Violate any applicable laws, regulations, or third-party rights.

8. Interference:

  • Interfere with or disrupt the integrity or performance of the Service or data contained therein.
  • Access the Service in a manner that could damage, disable, overburden, or impair any

NovoVendi server or networks.

6.6 Compliance with Export Laws

You represent that you are not located in, under the control of, or a national or resident of any country

subject to U.S. export restrictions or comprehensive sanctions (including, as of the date of these

Terms, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine). You

will not use the Service in violation of any U.S. export laws or regulations.

6.7 Monitoring and Enforcement

We reserve the right, but have no obligation, to monitor use of the Service for compliance with these

Terms. We may investigate violations and take appropriate action, including suspending or terminating

accounts, removing content, or reporting violations to law enforcement.

6.8 License Survival and Termination

The license granted in this Section 6 remains in effect until the earlier of:

  • Expiration or cancellation of your subscription;
  • Termination of your account;
  • Termination of these Terms for any reason.

Upon termination, you must immediately cease all use of the Service, Documentation, APIs, and

Bridge Plugin. Provisions regarding Customer Data retention and export are governed by Section 15.

7. Your Data, Store Credentials, and Privacy

7.1 Customer Data Ownership

You retain all ownership rights in and to your data, including:

  • WooCommerce store URLs and connection credentials
  • API keys and Bridge Plugin tokens
  • Product data, order information, and customer records accessed through your stores
  • Configuration settings and preferences
  • Any other information you provide to or generate through the Service (“Customer Data”)

7.2 License to Process Customer Data

By using the Service, you grant NovoVendi a limited, non-exclusive, worldwide, royalty-free license to

use, process, store, transmit, display, and modify Customer Data solely to:

  • Provide, maintain, and improve the Service
  • Troubleshoot technical issues and provide customer support
  • Comply with legal obligations
  • Enforce these Terms

This license terminates when you delete your account, except for data we are required to retain by

law.

7.3 Aggregated and Anonymized Data

We may use aggregated, de-identified, and anonymized data derived from Customer Data for:

  • Analytics and business intelligence
  • Service improvement and feature development
  • Industry research and benchmarking
  • Marketing materials (in aggregate form only, with no identifying information)

We retain all rights to such aggregated and anonymized data, even after account termination.

7.4 Credential Security

You are solely responsible for:

  • Generating, securing, and rotating WooCommerce API keys and Bridge Plugin tokens
  • Granting appropriate permissions for API keys (read vs. read/write access)
  • Revoking credentials immediately if they are compromised
  • Ensuring that only authorized personnel have access to store credentials

NovoVendi Security Practices:

  • We store all credentials in encrypted form using industry-standard encryption
  • Credentials are never exposed in API responses or logs
  • Access to encrypted credentials is restricted to authorized systems and personnel

7.5 Privacy Policy

Our collection, use, and disclosure of personal information is described in detail in our Privacy Policy,

available at https://novovendi.com/privacy. By using the Service, you acknowledge that you have read

and understood the Privacy Policy.

7.6 Data Protection Obligations

You acknowledge and agree that:

  • You are the data controller for any personal data of your WooCommerce store customers (e.g.,

names, email addresses, order information)

  • NovoVendi acts as a data processor on your behalf when accessing such data through the Service
  • You are responsible for obtaining all necessary consents and providing required privacy notices to

your customers

  • You will comply with all applicable data protection laws (GDPR, CCPA, etc.)

7.7 Data Processing Agreement (DPA)

For customers subject to GDPR or other data protection regulations requiring a written data processing

agreement, our Data Processing Agreement (DPA), including Standard Contractual Clauses (SCCs)

for international data transfers, is available at https://novovendi.com/dpa and is incorporated into

these Terms by reference.

If you are subject to GDPR or process personal data of EU residents, the DPA automatically applies to

your use of the Service.

8. Team Access and Multi-User Accounts

8.1 Team Member Invitations

Certain subscription plans allow you to invite team members to access your NovoVendi account. When

you invite team members:

  • You are responsible for managing access permissions and roles
  • You agree to ensure team members comply with these Terms
  • You will promptly revoke access for any team member who should no longer have account access

8.2 Liability for Team Actions

You are responsible for all actions taken by team members with access to your account, including:

  • Configuration changes made to connected stores
  • Data accessed or exported
  • Violations of these Terms

You agree to ensure that team members with access to sensitive customer data comply with

applicable data protection laws and your own privacy obligations.

8.3 Administrative User

You must designate an Administrative User who will serve as the primary point of contact with NovoVendi and will be responsible for managing team member access and account settings.

9. Intellectual Property Rights

9.1 NovoVendi Intellectual Property Ownership

NovoVendi and its licensors exclusively own all rights, title, and interest in and to the Service and all

related intellectual property, including without limitation:

(a) Software and Technology: All software code, algorithms, architecture, data structures, APIs, interfaces, protocols, and technical designs underlying the Service;

(b) Platform and Infrastructure: The NovoVendi cloud infrastructure, databases, servers, and

network configurations;

(c) Proprietary Content: All text, graphics, user interfaces, visual interfaces, photographs, sounds,

artwork, and computer code created by or for NovoVendi;

(d) Documentation: User guides, API documentation, help center content, technical specifications,

and training materials;

(e) Trademarks and Branding: All NovoVendi trademarks, service marks, trade names, logos, domain names, and trade dress, whether registered or unregistered;

(f) Intellectual Property Rights: All patents, copyrights, moral rights, trade secrets, database rights,

mask work rights, and other intellectual property rights in any of the foregoing, worldwide and in perpetuity;

(g) Derivatives and Improvements: All modifications, enhancements, derivative works, updates,

and improvements to any of the foregoing, whether created by NovoVendi or derived from Customer

Feedback.

Reservation of Rights: These Terms do not grant you any ownership rights in the Service or any NovoVendi intellectual property. All rights not expressly granted to you are reserved by NovoVendi and its

licensors.

9.2 Customer Intellectual Property and Data Ownership

As stated in Section 7.1, you retain all ownership rights, title, and interest in and to:

(a) Customer Data: All data, content, and information you provide to or generate through the Service, including WooCommerce store data, product catalogs, order information, and customer records;

(b) Pre-Existing Materials: Any intellectual property, content, or materials you owned prior to using

the Service;

(c) Third-Party Content: Any third-party content you are authorized to use and incorporate into the

Service (subject to applicable third-party licenses);

(d) Customer Trademarks: Your own trademarks, service marks, logos, and branding materials.

Reservation of Customer Rights: These Terms do not grant NovoVendi any ownership rights in your

intellectual property, except as expressly provided in Section 7.2 (processing license for Customer

Data) and Section 7.3 (aggregated and anonymized data).

9.3 Customer Configurations and Generated Content Ownership

Customer-Created Work Product: You own all configurations, customizations, and content you

create using the Service, including:

(a) Custom Dashboards: Dashboard layouts, widget configurations, and custom views you create;

(b) Saved Filters and Searches: Custom filters, search queries, and saved views;

(c) Reports and Analytics: Custom reports, analytics configurations, and data visualizations you

generate;

(d) Automation Rules: Workflows, automation rules, inventory synchronization rules, and conditional

logic you configure;

(e) Configuration Templates: Store configuration templates, bulk update templates, and setting

presets you create;

(f) Exported Data: Any data exports, reports, or downloads you generate from the Service;

(g) Annotations and Notes: Comments, notes, tags, and annotations you add to stores, products, or

orders;

(h) API Integrations: Custom API integrations, webhooks, and third-party connections you configure

(excluding NovoVendi’s API infrastructure itself).

Portability Rights: You have the right to:

  • Export all Customer Configurations in industry-standard formats (where technically feasible);
  • Use exported configurations outside the Service without restriction;
  • Migrate configurations to other platforms or services;
  • Share configurations with third parties, including competitors;
  • Delete configurations at any time.

License to Process Configurations: To enable Service functionality (e.g., storing your custom dashboards, executing automation rules, displaying reports), you grant NovoVendi a limited, non-exclusive

license to:

  • Store and process Customer Configurations on our servers;
  • Display configurations back to you and authorized team members;
  • Execute automation rules and workflows on your behalf;
  • Back up configurations as part of our data redundancy practices.

This license is solely for the purpose of providing the Service to you and terminates upon account

deletion (subject to backup retention periods specified in our Privacy Policy).

Templates and Shared Configurations: If you choose to share a configuration template publicly

(e.g., through a community marketplace feature, if available), you grant NovoVendi and other customers a non-exclusive, worldwide, royalty-free license to use, copy, and modify the shared template. You

represent that you have the right to grant this license for any shared templates.

9.4 Feedback and Suggestions

If you provide NovoVendi with any feedback, suggestions, feature requests, ideas, enhancement requests, or other input regarding the Service (“Feedback”), you grant NovoVendi a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to:

(a) Use, reproduce, modify, create derivative works of, and otherwise exploit the Feedback for any purpose, including developing, improving, marketing, and commercializing the Service or creating new

products;

(b) Disclose and distribute the Feedback to third parties, including customers, partners, and service

providers;

(c) Incorporate the Feedback into the Service or other NovoVendi products without any obligation to:

  • Compensate you;
  • Provide attribution or credit;
  • Notify you of use;
  • Implement the Feedback;
  • Keep the Feedback confidential.

You waive any moral rights or attribution rights you may have in the Feedback. You represent that:

  • You own all rights in the Feedback or have the authority to grant this license;
  • The Feedback does not infringe any third-party intellectual property rights;
  • The Feedback is not subject to any confidentiality obligations or license terms that would conflict with

this grant.

No Obligation: NovoVendi has no obligation to use, implement, or respond to any Feedback. The decision to use or implement Feedback is entirely at NovoVendi’s discretion.

9.5 Trademark Usage Restrictions

These Terms do not grant you any right to use NovoVendi’s trademarks, service marks, logos, trade

names, or branding without our prior written permission, except:

(a) Referential Use: You may truthfully state that you use NovoVendi as part of a factual description

of your services (e.g., “We use NovoVendi to manage our WooCommerce stores”);

(b) Authorized Service Providers (subject to Section 6.3): You may display NovoVendi branding

solely within the Service interface while providing authorized services to clients, without modification

or removal.

All other trademark uses require express written permission from NovoVendi. Any unauthorized use

may constitute trademark infringement and unfair competition.

9.6 Copyright Protection and DMCA

NovoVendi respects intellectual property rights. If you believe content on the Service infringes your

copyright, please submit a DMCA notice to our designated agent:

Copyright Agent

NovoVendi LLC

Email: copyright@novovendi.com

Your notice must include the elements required by 17 U.S.C. § 512(c)(3), including:

  • Identification of the copyrighted work;
  • Identification of the infringing material;
  • Your contact information;
  • A statement of good faith belief;
  • A statement under penalty of perjury that the information is accurate;
  • Your physical or electronic signature.

We may terminate accounts of repeat infringers in appropriate circumstances.

9.7 Open Source and Third-Party Components

The Service may incorporate certain open-source software components. Your use of such components

is governed by their respective open-source licenses (e.g., MIT, Apache, GPL). We will make available a

list of open-source components and applicable licenses upon request to opensource@novovendi.com,

as required by applicable licenses.

Nothing in these Terms restricts your rights under open-source licenses, nor grants you rights beyond

those provided by such licenses.

10. Third-Party Integrations and Services

10.1 WooCommerce and WordPress

The Service is designed to integrate with WooCommerce (a WordPress plugin) and WordPress websites. Your use of WooCommerce and WordPress is governed by their respective terms of service and

licenses:

  • WooCommerce.com Terms of Service
  • WordPress.org Terms of Service
  • GPL (General Public License) for open-source components

NovoVendi is an independent third-party service and is not affiliated with, endorsed by, or sponsored

by Automattic Inc., WooCommerce, or WordPress.org.

10.2 Third-Party Services

The Service may integrate with or link to third-party services, tools, or websites. NovoVendi:

  • Does not control or endorse third-party services
  • Is not responsible for the availability, accuracy, or content of third-party services
  • Is not liable for any damages arising from your use of third-party services

Your use of third-party services is governed by their respective terms of service and privacy policies.

11. Service Availability, Modifications, and Support

11.1 Service Availability

We strive to maintain high availability and reliability but do not guarantee uninterrupted, error-

free, or secure access to the Service. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (with reasonable advance notice when possible)
  • Emergency maintenance or security updates
  • Third-party hosting provider outages
  • Internet or network disruptions
  • Force majeure events (see Section 18)

11.2 Service Modifications

We reserve the right to modify, suspend, discontinue, or impose limits on any part of the Service at

any time, including:

  • Adding or removing features
  • Changing APIs or integration methods
  • Adjusting usage limits or quotas
  • Updating the user interface or functionality

We will make commercially reasonable efforts to provide advance notice of material changes that

negatively impact core functionality.

11.3 Beta Features

From time to time, we may offer beta, experimental, or early-access features. Beta features are

provided “AS IS” with no warranties, representations, or guarantees. Beta features:

  • May be unstable, incomplete, or subject to bugs
  • May be discontinued or modified without notice
  • Are not covered by any service level agreements (SLAs)
  • Should not be used for production-critical workflows

Your license to use beta features is temporary and may be revoked at any time. Beta features do not

constitute part of the “Service” for purposes of warranty or support obligations.

11.4 Customer Support

Support is provided via:

  • Email: support@novovendi.com
  • In-app help center and documentation
  • Community forums (if available)

Support availability and response times vary by subscription plan. Enterprise plans may include

dedicated support channels and SLAs.

12. Representations and Warranties

12.1 Customer Representations

You represent and warrant that:

  • You have the legal capacity and authority to enter into these Terms
  • All information you provide is accurate, current, and complete
  • You own or have authorization to manage all WooCommerce stores you connect to the Service
  • Your use of the Service does not violate any applicable laws or third-party rights
  • You have obtained all necessary consents to process personal data through the Service

12.2 DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY

KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVOVENDI EXPRESSLY

DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,

TITLE, AND NON-INFRINGEMENT

• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR

FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT

OR DATA

• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL MEET

YOUR REQUIREMENTS

NOVOVENDI DOES NOT WARRANT THAT:

  • The Service will operate in combination with any specific hardware, software, system, or data
  • The Service will meet your business requirements or expectations
  • Any stored data will be secure or not be lost or corrupted
  • Errors or defects will be corrected
  • Updates will maintain backward compatibility
  • Third-party integrations will continue to function

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above

exclusions may not apply to you. In such cases, any implied warranties are limited to the

fullest extent permitted by law.

13. Limitation of Liability

13.1 EXCLUSION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOVOVENDI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR

LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES

• DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR

DATA

• COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES

• BUSINESS INTERRUPTION OR SYSTEM FAILURES

• LOSS OF USE, LOSS OF PRODUCTION, OR LOSS OF ANTICIPATED SAVINGS

• DAMAGE TO REPUTATION OR LOSS OF CUSTOMERS

…ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON

CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF NOVOVENDI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVOVENDI’S TOTAL AGGREGATE LIABILITY

ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE

GREATER OF:

(A) THE TOTAL AMOUNT PAID BY YOU TO NOVOVENDI (VIA LEMON SQUEEZY) IN THE

TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR

(B) ONE HUNDRED DOLLARS ($100.00 USD).

This liability cap applies to all claims in the aggregate, whether arising from multiple

incidents, claims, or causes of action.

13.3 Responsibility for Store Changes

NovoVendi is not responsible for any changes, errors, or data loss on your WooCommerce stores

resulting from:

  • Configuration changes you initiate through the Service
  • Actions taken by your team members
  • Errors in data you provide or import
  • Network interruptions or third-party service failures
  • Conflicts between Service configurations and WooCommerce plugins or themes

You should always verify configuration changes on your live stores and maintain regular

backups.

13.4 Essential Purpose

The limitations in this Section 13 reflect a reasonable allocation of risk and are a fundamental basis of

the bargain between you and NovoVendi. The Service would not be provided without these limitations.

These limitations will apply even if any limited remedy fails of its essential purpose.

13.5 Exceptions

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential

damages. In such jurisdictions, NovoVendi’s liability is limited to the fullest extent permitted by law.

14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless NovoVendi, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs)

arising out of or related to:

1. Your use or misuse of the Service

2. Your violation of these Terms

3. Your violation of any applicable laws or regulations

  1. Your violation of any third-party rights, including intellectual property rights, privacy rights, or

contractual rights

6. Customer Data or content you provide to the Service

7. Actions taken by your team members or authorized users

8. Your WooCommerce stores or connected websites

  1. Any claim that Customer Data or Customer Configurations infringe or misappropriate third-party

rights

  1. Your provision of services to clients using the Service (if applicable under Section 6.3)

14.2 Indemnification Process

NovoVendi will:

  • Promptly notify you of any claim subject to indemnification
  • Allow you to control the defense and settlement of the claim (with NovoVendi’s reasonable cooperation)
  • Not settle any claim without your prior written consent if such settlement imposes obligations on you

You may not settle any claim without NovoVendi’s prior written consent if such settlement:

  • Admits liability on behalf of NovoVendi
  • Imposes any obligation or restriction on NovoVendi
  • Does not include an unconditional release of all claims against NovoVendi

15. Account Termination and Data Deletion

15.1 Term

These Terms commence when you accept them and continue until terminated by either party in

accordance with this Section 15 (the “Term”).

15.2 Termination by You

You may terminate these Terms and delete your account at any time through the Account Settings

page in the Service. Upon account deletion:

  • Your access to the Service will be immediately terminated
  • Your subscription will be canceled (refunds subject to our Refund Policy)
  • All Customer Data, including connected stores, settings, configuration history, audit logs, and team

associations, will be permanently and irreversibly deleted within 30 days

  • All licenses granted to you under Section 6 immediately terminate
  • Your right to access or use Customer Configurations through the Service terminates (but your

ownership rights in exported configurations are unaffected)

WARNING: Account deletion is permanent and cannot be undone. Please export any data

you wish to retain before deleting your account.

15.3 Termination by NovoVendi

We may suspend or terminate your account and access to the Service, with or without notice, if:

  1. Material Breach: You materially violate these Terms, including but not limited to:
  2. Engaging in prohibited activities (Section 6.5)
  3. Unauthorized access or security violations
  4. Using the Service for illegal or fraudulent purposes
  5. Repeated or egregious violations of acceptable use policies
  1. Non-Payment: Your account has outstanding unpaid fees and Lemon Squeezy’s dunning process

has been exhausted

  1. Legal Requirement: We are required to terminate by law, court order, or regulatory authority
  1. Service Discontinuation: We discontinue the Service entirely (with at least 30 days’ notice)
  1. At Will (with Notice): We reserve the right to terminate any account with 30 days’ advance

notice for any reason or no reason

15.4 Effect of Termination

Upon termination or expiration of these Terms:

(a) Immediate Effects:

  • All licenses granted to you under Section 6 terminate immediately
  • You must cease all use of the Service, Documentation, APIs, and Bridge Plugin
  • You must uninstall the Bridge Plugin from all connected stores
  • Your access to the Service will be disabled

(b) Data Handling:

  • We may delete or anonymize your Customer Data in accordance with our data retention policies and

legal obligations

  • If you terminate and we provide reasonable advance notice, you may export your data through the

Service before the termination effective date

  • We are not obligated to provide data exports after account deletion
  • Customer Configurations you have previously exported remain your property

(c) Financial Obligations:

  • You remain responsible for all fees incurred prior to termination
  • No refunds will be provided except as specified in our Refund Policy
  • Outstanding balances become immediately due and payable

(d) Surviving Provisions:

Sections of these Terms that by their nature should survive termination will survive, including:

  • Section 7.1 (Customer Data Ownership)
  • Section 7.3 (Aggregated and Anonymized Data)
  • Section 9 (Intellectual Property Rights)
  • Section 9.3 (Customer Configurations Ownership)
  • Section 9.4 (Feedback)
  • Section 12.2 (Warranty Disclaimers)
  • Section 13 (Limitation of Liability)
  • Section 14 (Indemnification)
  • Section 15.4 (Effect of Termination)
  • Section 16 (Governing Law)
  • Section 20 (General Provisions)

15.5 Data Retrieval Before Termination

Your Responsibility: You are solely responsible for exporting any Customer Data, Customer Configurations, reports, or other content before termination. We recommend:

  • Using the Service’s built-in export features to download data in standard formats
  • Exporting custom dashboards, automation rules, and configuration templates
  • Saving copies of any critical reports or analytics
  • Documenting your store connection settings and API configurations

Grace Period for Data Retrieval: If we terminate your account for reasons other than material

breach or illegal activity, we will provide:

  • 30 days’ advance notice via email
  • Read-only access to your account during the notice period to facilitate data export
  • Reasonable assistance in exporting data (for Enterprise plan customers)

No Grace Period: If we terminate your account for material breach, security violations, or illegal

activity, we may disable access immediately without a grace period. You should maintain regular

backups of critical data.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed

by and construed in accordance with the laws of the State of Florida, United States of America,

without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply

to these Terms.

16.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or related to these Terms or the Service

shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida.

You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection

to the inconvenience of such forum.

16.3 Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NOVOVENDI EACH WAIVE ANY

RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE

TERMS OR THE SERVICE.

16.4 Informal Dispute Resolution

Before initiating any formal legal proceeding, you agree to first contact us at info@novovendi.com to

attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith for at least

30 days before either party may initiate formal proceedings.

This informal dispute resolution requirement does not apply to:

  • Claims for injunctive or equitable relief
  • Intellectual property disputes
  • Claims involving imminent harm or urgent circumstances

16.5 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NOVOVENDI AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND

NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If this class action waiver is found to be unenforceable, then the entirety of this arbitration/dispute

resolution provision (if any arbitration clause is added in the future) shall be null and void.

16.6 Equitable Relief

Notwithstanding any other provision in this Section 16, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including breaches of

confidentiality, intellectual property infringement, or unauthorized access to systems.

17. Changes to These Terms

17.1 Notification of Changes

We may update or modify these Terms from time to time. If we make material changes that reduce

your rights or significantly increase your obligations, we will notify you by:

  • Sending an email to the email address associated with your account at least 30 days before the

changes take effect; and/or

  • Displaying a prominent notice within the Service

17.2 Acceptance of Changes

Your continued use of the Service after the effective date of updated Terms constitutes your

acceptance of the changes. If you do not agree to the updated Terms, you must:

  • Stop using the Service; and
  • Terminate your account before the effective date of the changes

17.3 Material Changes and Termination Right

For material changes that reduce your rights under these Terms, you may terminate your account

without penalty during the 30-day notice period, and you will receive a prorated refund for any unused

portion of your subscription (if applicable under our Refund Policy).

17.4 Non-Material Changes

For non-material changes (e.g., clarifications, formatting updates, correction of errors), we may update

these Terms without advance notice. The “Last Updated” date at the top of these Terms will reflect the

most recent version.

17.5 Acceptance Documentation

When you accept updated Terms, we will log:

  • The version of the Terms accepted
  • The date and time of acceptance
  • The IP address from which you accepted
  • The method of acceptance (e.g., clickwrap, continued use)

This documentation may be used to enforce the applicable version of Terms in the event of a dispute.

18. Force Majeure

NovoVendi shall not be liable for any delay or failure to perform any obligation under these Terms if

such delay or failure is due to events beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, pandemics, epidemics, or extreme weather events
  • War, terrorism, riots, civil unrest, or acts of government
  • Internet backbone failures or disruptions
  • Third-party hosting provider or cloud infrastructure outages (AWS, Google Cloud, etc.)
  • Cyberattacks, hacking attempts, or distributed denial-of-service attacks
  • Labor disputes or strikes
  • Utility or telecommunications failures
  • Regulatory changes that make performance illegal or impracticable

During any such force majeure event, NovoVendi’s performance obligations will be suspended for the

duration of the event. We will:

  • Make commercially reasonable efforts to resume performance as soon as practicable
  • Provide notice to affected customers where feasible
  • Implement reasonable workarounds or alternative solutions

If a force majeure event continues for more than 30 consecutive days, either party may terminate

these Terms upon written notice without liability (other than payment for services already rendered).

19. Export Control and Sanctions Compliance

The Service, related technology, and software may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) administered by the U.S. Department of

Commerce.

You represent, warrant, and covenant that:

  • You are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S. sanctions or embargoes (including, as of May 15, 2026: Cuba, Iran, North Korea, Syria,

and the Crimea, Donetsk, and Luhansk regions of Ukraine)

  • You are not identified on any U.S. government list of prohibited or restricted parties, including:
  • The Treasury Department’s Specially Designated Nationals and Blocked Persons List (SDN List)
  • The Commerce Department’s Denied Persons List, Entity List, or Unverified List
  • Any other restricted party list maintained by U.S. or international authorities
  • You will not use the Service in violation of any U.S. export laws, sanctions, or embargoes
  • You will not export, re-export, or transfer the Service or any technical data derived from the Service

to prohibited destinations or persons

  • You will comply with all applicable international export control laws in your jurisdiction

Suspension for Export Violations: We reserve the right to suspend or terminate access to the Service immediately without notice or refund if we believe, in our sole discretion, that your use violates

applicable export control or sanctions laws.

Customer Responsibility: You are solely responsible for ensuring your use of the Service complies

with all applicable export control laws. You will indemnify NovoVendi for any violations arising from

your use.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement (if applicable), and Refund

Policy, constitute the entire agreement between you and NovoVendi regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether written

or oral.

In the event of any conflict between these Terms and any other document:

  • These Terms take precedence over general marketing materials or sales communications
  • The DPA takes precedence over these Terms with respect to data processing matters
  • Enterprise customers with separately negotiated Master Service Agreements (MSAs) or Order Forms

may have terms that supersede specific provisions of these Terms (as expressly stated in those agreements)

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent

jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable,

or if it cannot be made enforceable, it shall be severed from these Terms. The remaining provisions of

these Terms shall remain in full force and effect.

20.3 No Waiver

The failure of NovoVendi to enforce any right or provision of these Terms shall not constitute a waiver

of such right or provision. Any waiver must be in writing and signed by an authorized representative of

NovoVendi.

No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach.

20.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without

NovoVendi’s prior written consent. Any attempted assignment in violation of this provision is void.

NovoVendi may freely assign these Terms without restriction, including:

  • In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of

our assets

  • To any affiliate or subsidiary
  • To any successor entity

These Terms bind and inure to the benefit of each party’s permitted successors and assigns.

20.5 Relationship of the Parties

NovoVendi and you are independent contractors. These Terms do not create any partnership, joint

venture, agency, franchise, sales representative, or employment relationship between the parties.

Neither party has authority to:

  • Bind the other party to any obligation
  • Make representations or warranties on behalf of the other party
  • Incur liabilities on behalf of the other party

20.6 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights except as expressly stated herein.

Lemon Squeezy (as Merchant of Record) is an intended third-party beneficiary of billing and payment-

related provisions (Section 4).

20.7 Notices

All notices required or permitted under these Terms must be in writing and will be deemed given:

  • When delivered personally
  • When sent by confirmed email to the email address on your account (for notices to you) or to

info@novovendi.com (for notices to us)

  • Three (3) business days after being sent by certified or registered mail, return receipt requested
  • One (1) business day after being sent by a nationally recognized overnight courier service

Customer Notice Address: Notices to you will be sent to the primary email address associated with

your account. You are responsible for maintaining a current email address.

NovoVendi Notice Address:

NovoVendi LLC

Attn: Legal Department

Email: legal@novovendi.com

20.8 Headings

The headings and section titles in these Terms are for convenience only and have no legal or

contractual effect.

20.9 Interpretation

In these Terms, unless the context requires otherwise:

  • “Including” means “including but not limited to”
  • Singular includes plural and vice versa
  • References to “days” mean calendar days unless otherwise specified
  • “Writing” or “written” includes email and electronic communications
  • References to “Section” or “§” refer to sections of these Terms
  • “You” and “your” refer to the customer (individual or organization)
  • “We,” “us,” and “our” refer to NovoVendi LLC

20.10 Language

These Terms are prepared in the English language, which shall be the controlling language in all respects. Any translation is provided for convenience only. In the event of any conflict between the

English version and a translation, the English version shall prevail.

20.11 Equitable Relief

You acknowledge that any breach of Sections 5 (License Grant and Permitted Use), 6 (Data and Credentials), or 8 (Intellectual Property) may cause irreparable harm to NovoVendi for which monetary

damages are an insufficient remedy. Accordingly, NovoVendi is entitled to seek injunctive or other

equitable relief (without posting a bond) in the event of any such breach, in addition to all other

available remedies.

20.12 Publicity and References

Unless you opt out in writing:

  • NovoVendi may identify you as a customer in customer lists, marketing materials, and case studies
  • NovoVendi may use your company name and logo on our website and in promotional materials
  • You grant NovoVendi a limited license to use your trademarks solely for these purposes

You may opt out at any time by emailing marketing@novovendi.com. If you opt out, we will cease new

uses but are not required to remove existing references from previously published materials.

20.13 Government Use

If you are a U.S. government entity or using the Service on behalf of a U.S. government entity, the Service is a “commercial item” as defined in 48 C.F.R. §2.101, and is provided with only those rights as

are granted to all other customers pursuant to these Terms, in accordance with 48 C.F.R. §12.212 or 48

C.F.R. §227.7202, as applicable.

20.14 Cumulative Remedies

Except where expressly stated otherwise, all rights and remedies provided in these Terms are cumulative and not exclusive. Exercise of one remedy does not preclude exercise of any other remedy.

21. Contact Information

For questions about these Terms or the Service, please contact us:

NovoVendi LLC

A Florida Limited Liability Company

Palm Beach County, Florida

General Inquiries: info@novovendi.com

Customer Support: support@novovendi.com

Security Issues: security@novovendi.com

Legal Matters: legal@novovendi.com

Copyright Notices: copyright@novovendi.com

Privacy Concerns: privacy@novovendi.com

Open Source Licenses: opensource@novovendi.com

Marketing Opt-Out: marketing@novovendi.com

For billing, payment, refund, or subscription issues, please contact:

Lemon Squeezy (Sold through Link, LLC)

https://www.lemonsqueezy.com/support

BY CLICKING “I AGREE” OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE

READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

End of Terms of Service

Related Legal Documents

Questions? Contact us at info@novovendi.com

© 2026 NovoVendi LLC. A Florida Limited Liability Company. Palm Beach County, Florida.

Terms of Service | NovoVendi