Terms of Service
Last updated: May 22, 2026
1
NovoVendi Terms of Service
Last updated: May 15, 2026
These Terms of Service (“Terms”) constitute a legal agreement between you (“Customer,” “you,” or
“your”) and NovoVendi LLC, a Florida limited liability company with principal offices in Palm Beach
County, Florida (“NovoVendi,” “we,” “us,” or “our”).
1. Acceptance of Terms
By clicking “I Agree,” creating an account, or using the NovoVendi service (“Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy
(available at https://novovendi.com/privacy), which is incorporated herein by reference.
If you are using the Service on behalf of an organization, you represent and warrant that you have the
authority to bind that organization to these Terms, and all references to “you” shall include both you
individually and the organization.
If you do not agree to these Terms, you must not create an account or use the Service.
Your acceptance of these Terms is documented by our system, including the timestamp and IP address
from which you accepted.
2. Description of Service
NovoVendi is a centralized management platform for WooCommerce stores. The Service allows you to
connect, monitor, configure, and manage multiple WooCommerce stores from a single cloud-based
dashboard.
NovoVendi interacts with your WooCommerce stores via:
- The WooCommerce REST API; or
- A WordPress bridge plugin (“Bridge Plugin”) installed on each connected store.
The Service includes features for real-time inventory synchronization, global configuration
management, order tracking, product management, and multi-store analytics.
3. Account Registration and Security
3.1 Registration Requirements
You must provide accurate, current, and complete information when creating an account. You agree to
promptly update your account information to maintain its accuracy.
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials, including your password, API keys, and
Bridge Plugin tokens.
- All activity that occurs under your account, whether or not authorized by you.
- Implementing reasonable security measures to prevent unauthorized access.
3.3 Unauthorized Access
You must notify us immediately at security@novovendi.com if you discover any unauthorized access to
your account or any other security breach.
4. Subscription Plans and Billing
4.1 Merchant of Record
Subscriptions to NovoVendi are processed and billed through Lemon Squeezy (operated by
Sold through Link, LLC), which acts as the Merchant of Record for all transactions. When
you subscribe to NovoVendi:
- You are entering into a separate billing agreement with Lemon Squeezy for payment processing.
- Lemon Squeezy will appear on your credit card or bank statements.
- Lemon Squeezy handles all payment processing, billing, invoicing, refunds, chargebacks, and global
tax compliance (including sales tax, VAT, and GST).
4.2 Available Plans
NovoVendi offers multiple subscription tiers (Free, Starter, Professional, Enterprise, etc.) with varying
features and connected store limits. Current pricing and plan details are available at https://
novovendi.com/pricing.
4.3 Subscription Billing Cycles
Paid subscriptions are billed on a recurring basis (monthly or annually, depending on your selected
plan) through Lemon Squeezy. You authorize Lemon Squeezy to charge your selected payment method
at the start of each billing cycle.
4.4 AUTOMATIC RENEWAL DISCLOSURE (Florida Law Requirement)
IMPORTANT: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL.
By subscribing to a paid plan, you agree to the following automatic renewal terms:
- Your subscription will automatically renew at the end of each billing period (monthly or
annual) for successive periods of the same duration, unless you cancel before the
renewal date.
- Your payment method on file with Lemon Squeezy will be automatically charged the
then-current subscription fee at the start of each renewal period.
- Pricing may change with reasonable notice (see Section 4.7), but you will be notified
before any price increase applies to your renewal.
- You may cancel your subscription at any time through your Account Settings page or by
contacting Lemon Squeezy customer support. Cancellation will take effect at the end of
your current billing period.
- To avoid being charged for the next billing period, you must cancel at least 24 hours
before your renewal date.
For annual subscriptions renewing for 12 months or more: In compliance with Florida Statute
501.165, we will send you a reminder notification by email 30 to 60 days before your annual
renewal date, reminding you of the upcoming automatic renewal and providing instructions on how
to cancel if you choose not to renew.
4.5 Free Trials
We may offer free trial periods for certain subscription plans. If you activate a free trial:
- You will not be charged during the trial period.
- Unless you cancel before the trial period ends, your subscription will automatically
convert to a paid subscription, and your payment method will be charged the applicable
subscription fee.
- We will send you a reminder email before your trial period ends.
- You may cancel at any time during the trial period without charge.
4.6 Payment Failures
If a scheduled payment fails (e.g., due to expired card, insufficient funds, or payment method decline):
- Lemon Squeezy will attempt to retry the charge according to their dunning management procedures.
- You will receive email notifications regarding the failed payment.
- If payment is not successfully processed within the dunning period, your account may be suspended
or downgraded to a free plan.
- You remain responsible for any outstanding amounts owed.
4.7 Price Changes
We reserve the right to modify subscription pricing with at least 30 days’ advance notice. Notice will
be provided via:
- Email to your registered account email address; and/or
- Prominent notice within the Service dashboard.
Price changes will take effect at your next renewal date after the notice period. If you do not agree to
the price change, you may cancel your subscription before the new price takes effect.
4.8 Refunds and Cancellations
Subscription fees are subject to our Refund Policy (available at https://novovendi.com/
refund-policy).
Because Lemon Squeezy is the Merchant of Record:
- All refund requests must be submitted through your Lemon Squeezy customer portal or by
contacting Lemon Squeezy support.
- Lemon Squeezy’s refund policies apply to all transactions.
- NovoVendi does not have the ability to process refunds directly.
When you cancel your subscription:
- You will retain access to paid features until the end of your current billing period.
- Your account will automatically revert to the Free plan (if available) or become read-only.
- No prorated refunds are provided for partial billing periods unless specified in our Refund Policy.
4.9 Taxes
Lemon Squeezy, as Merchant of Record, is responsible for calculating, collecting, and remitting all applicable sales taxes, VAT, GST, and other indirect taxes based on your billing location. Tax amounts will
be displayed at checkout.
4.10 Downgrades and Upgrades
You may upgrade or downgrade your subscription plan at any time through your Account Settings:
- Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of
your current billing period.
- Downgrades take effect at the end of your current billing period.
If a downgrade results in your account exceeding the new plan’s limits (e.g., connected stores), you
will be required to disconnect stores or features to comply with the plan limits.
5. Account Usage and Fair Use Policy
5.1 One Organization, One Account
Each legal entity (whether an individual, sole proprietorship, partnership, company, or other legally recognized form of business) may maintain only one (1) active NovoVendi account for the purpose of managing WooCommerce stores operated by or on behalf of that entity.
For clarity:
- An "account" means a NovoVendi Organization as represented in the NovoVendi platform, identified by a unique Organization ID.
- A "legal entity" is determined by the entity that owns or controls the WooCommerce stores being managed, regardless of how those stores are individually branded or hosted.
- Multiple individuals working for the same legal entity may have individual user logins within a single Organization, subject to the team-member limit of the subscribed pricing tier.
5.2 Prohibited Account Splitting
Creating, operating, or maintaining multiple NovoVendi accounts for the purpose of:
(a) circumventing the per-tier store, user, or feature limits described in the NovoVendi Pricing Documentation; or
(b) obtaining service at a lower total cost than would apply if the same stores and users were consolidated into a single account at the appropriate pricing tier; or
(c) avoiding consolidated-volume pricing terms applicable to the customer's actual store count;
is a violation of these Terms of Service ("Account Splitting").
5.3 Detection of Linked Accounts
NovoVendi reserves the right to identify accounts that may be operated by or on behalf of the same legal entity ("Linked Accounts") through reasonable technical means. Such means may include, but are not limited to:
- Email-domain analysis — Identifying accounts whose primary contacts or billing contacts share a corporate (non-consumer) email domain.
- Payment-method correlation — Identifying accounts that share payment-method fingerprints (such as card issuer / brand + last four digits) as reported by NovoVendi's payment processor.
- Store-URL pattern analysis — Identifying accounts whose managed WooCommerce stores share a common base domain or use store-naming patterns consistent with a single business operator.
- Account-metadata correlation — Identifying accounts that share business names, billing addresses, tax identifiers, or other identifying information.
Detection is statistical and probabilistic, not absolute. NovoVendi does not represent that detection is exhaustive or error-free.
5.4 Notification, Consolidation, and Grace Period
If NovoVendi identifies Linked Accounts that appear to violate Section 5.2, NovoVendi may, in its sole discretion:
(a) Notify the account holders of the suspected Account Splitting and provide an opportunity to respond, clarify, or explain the relationship between accounts;
(b) Request voluntary consolidation of the Linked Accounts into a single account at the pricing tier appropriate to the combined store and user counts;
(c) Provide a thirty (30) day grace period during which the customer may voluntarily consolidate Linked Accounts or apply for the Linked Accounts Program described in Section 5.7 below;
(d) Consolidate the Linked Accounts into a single account at the appropriate pricing tier following the expiration of the grace period if voluntary consolidation has not occurred and the customer has not responded with a satisfactory explanation; and
(e) Retroactively adjust billing to reflect the difference between fees actually paid across the Linked Accounts and the fees that would have applied under the correct consolidated pricing tier, for a period of up to twelve (12) months prior to the date of NovoVendi's initial notification.
5.5 Disputes and Good-Faith Exceptions
NovoVendi recognizes that legitimate business arrangements can produce signals that resemble Account Splitting. The following are NOT considered violations of Section 5.2, provided the customer can demonstrate the relationship in good faith:
- Agency / managed-services relationships — A digital agency operating NovoVendi accounts on behalf of multiple, genuinely separate end clients. Such agencies are encouraged to enroll in the Linked Accounts Program (Section 5.7) for streamlined billing and volume benefits.
- Holding-company structures — A holding company whose subsidiaries operate as genuinely independent businesses. Each subsidiary may maintain its own NovoVendi account.
- Franchise structures — Independent franchisees of a common brand may each maintain their own NovoVendi account.
- Trial / test accounts — Accounts maintained by the same entity for genuine evaluation or quality-assurance purposes, provided they are not in active production use.
A customer who believes that NovoVendi has incorrectly identified Linked Accounts may dispute the determination in writing to billing@novovendi.com within the grace period described in Section 5.4(c). NovoVendi will review such disputes in good faith and may, at its discretion, withdraw or modify the consolidation request.
5.6 Termination for Cause
In cases of repeated or willful Account Splitting after notification and the expiration of the grace period, NovoVendi reserves the right to terminate all Linked Accounts for cause, in addition to seeking retroactive billing adjustments under Section 5.4(e). Customer data will be retained for the standard retention period before deletion, as described in NovoVendi's Data Retention Policy.
5.7 Linked Accounts Program
For organizations that legitimately manage stores on behalf of multiple distinct clients (such as digital agencies, marketing agencies, and managed-service providers), NovoVendi offers a Linked Accounts Program that provides:
- Consolidated billing across all client accounts under a single parent account.
- Volume-based pricing benefits that aggregate store counts across linked accounts for tier determination.
- Per-client access controls that allow agency staff and individual client teams to maintain appropriate boundaries.
- Dedicated agency-tier support and onboarding.
Eligibility, terms, and pricing for the Linked Accounts Program are determined on a case-by-case basis. To apply, contact info@novovendi.com with documentation of the agency-client relationship.
5.8 Severability and Construction
If any provision of this Section 5 is held to be invalid or unenforceable in any jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. The headings used in this Section are for convenience only and do not affect interpretation.
6. License Grant and Permitted Use
6.1 Grant of License
Subject to your compliance with these Terms and payment of all applicable fees, NovoVendi grants you
a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term (as
defined in Section 15) to:
(a) Access and use the Service, including the web-based platform, user interface, and dashboard
functionality, solely for your internal business purposes in accordance with your selected subscription
plan;
(b) Install and use the Bridge Plugin on WooCommerce stores that you own or have express
authorization to manage;
(c) Access and use Documentation, including user guides, API documentation, help center articles,
and technical specifications made available by NovoVendi;
(d) Use APIs in accordance with our API Terms of Use and technical documentation;
(e) Receive and use Updates, including bug fixes, patches, new features, and enhancements that
NovoVendi makes generally available to customers on your subscription tier; and
(f) Access Customer Support in accordance with the support level included in your subscription
plan.
6.2 License Scope and Limitations
Subscription Tier Restrictions:
Your license is limited by the features, usage limits, connected store quotas, API rate limits, data retention periods, and other restrictions specified in your current subscription plan. You must not exceed
these limits without upgrading to an appropriate plan.
Geographic Scope:
This license is worldwide, subject to compliance with applicable export control and sanctions laws (see
Section 19).
Updates and New Features:
- Included Updates: Bug fixes, security patches, performance improvements, and minor feature enhancements are included in your subscription at no additional charge.
- Major New Features: NovoVendi reserves the right to offer certain major new features, modules, or
add-ons as separate paid offerings or as upgrades to higher subscription tiers.
- Backward Compatibility: While we make commercially reasonable efforts to maintain backward
compatibility, we do not guarantee that Updates will not require changes to your workflows or integrations.
Free Trial Scope:
During any free trial period, you receive the same license rights as paid subscribers on the trial plan
tier, except that:
- The license is expressly temporary and limited to the trial duration;
- No service level agreements (SLAs) or uptime guarantees apply;
- Support may be limited to self-service resources;
- NovoVendi may terminate the trial at any time for any reason.
Beta and Experimental Features:
Access to beta, preview, or experimental features (if offered) is governed by Section 11.3 and does not
constitute part of the licensed Service for purposes of warranties or support obligations.
6.3 Sublicensing and Service Provider Use
Prohibited Sublicensing:
You may not sublicense, resell, rent, lease, distribute, or otherwise grant third parties access to the
Service on a standalone basis without NovoVendi’s prior written consent.
Authorized Service Provider Use:
Notwithstanding the prohibition on sublicensing, you may use the Service to provide services to your
own clients or customers (e.g., agencies managing stores for third-party brands, consultants providing
WooCommerce management services) provided that:
(a) You remain the licensed customer: Your clients do not obtain any direct license from NovoVendi. All use by your clients is derivative of your license.
(b) You are responsible for compliance: You are solely responsible for ensuring that your clients’
use complies with these Terms, including acceptable use policies and security requirements.
(c) You remain liable: You are liable for all actions taken by your clients through your account as if
you had taken such actions yourself.
(d) No white-labeling: You may not remove, obscure, or modify NovoVendi branding, trademarks, or
proprietary notices when providing services to clients, unless you have entered into a separate white-
label or reseller agreement with NovoVendi.
(e) Store ownership or authorization: You represent and warrant that for each connected store,
either:
- You own the store; or
- You have express written authorization from the store owner to manage it using the Service; or
- Your client has granted you such authorization as part of your service agreement with them.
(f) Connected store limits apply: Your total connected stores across all clients must not exceed
your subscription plan limits.
Team Members and Contractors:
You may grant access to team members, employees, contractors, or freelancers who provide services
on your behalf, provided they are bound by confidentiality obligations at least as protective as those in
these Terms.
6.4 Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with these Terms. You represent and warrant that your use of the Service complies with all applicable laws, regulations, and third-
party agreements, including:
- Data protection and privacy laws (GDPR, CCPA, etc.)
- WooCommerce.com Terms of Service
- WordPress.org Plugin Guidelines
- Payment processor requirements (Stripe, PayPal, etc.)
- Export control and sanctions laws
6.5 Prohibited Activities
You must NOT:
- Unauthorized Management: Use the Service to manage WooCommerce stores you do not own
or for which you do not have explicit written authorization from the owner.
2. Security Violations:
- Attempt to gain unauthorized access to other users’ accounts, data, or the Service infrastructure.
- Probe, scan, or test the vulnerability of the Service or any connected network.
- Breach or circumvent any security or authentication measures.
- Transmit any malicious code, viruses, worms, or other harmful software.
3. Intellectual Property Violations:
- Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of
the Service or Software.
- Copy, modify, create derivative works of, or distribute any portion of the Service (except Custom er Data and as expressly permitted for Customer Configurations under Section 9.4).
- Remove, obscure, or alter any proprietary rights notices on the Service.
4. Automated Access:
- Use bots, scrapers, or automated means to access the Service beyond the scope of documented
APIs.
- Overwhelm or attempt to overwhelm Service infrastructure through denial-of-service attacks or
excessive requests.
6. Competitive Activities:
- Use the Service for competitive analysis, benchmarking, or to build a competing product or ser vice.
- Sublicense, resell, rent, lease, or otherwise commercially exploit the Service except as expressly
permitted in Section 6.3.
7. Illegal Activities:
- Use the Service in connection with any illegal, fraudulent, or deceptive activities.
- Process or facilitate transactions involving prohibited products or sanctioned entities.
- Violate any applicable laws, regulations, or third-party rights.
8. Interference:
- Interfere with or disrupt the integrity or performance of the Service or data contained therein.
- Access the Service in a manner that could damage, disable, overburden, or impair any
NovoVendi server or networks.
6.6 Compliance with Export Laws
You represent that you are not located in, under the control of, or a national or resident of any country
subject to U.S. export restrictions or comprehensive sanctions (including, as of the date of these
Terms, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine). You
will not use the Service in violation of any U.S. export laws or regulations.
6.7 Monitoring and Enforcement
We reserve the right, but have no obligation, to monitor use of the Service for compliance with these
Terms. We may investigate violations and take appropriate action, including suspending or terminating
accounts, removing content, or reporting violations to law enforcement.
6.8 License Survival and Termination
The license granted in this Section 6 remains in effect until the earlier of:
- Expiration or cancellation of your subscription;
- Termination of your account;
- Termination of these Terms for any reason.
Upon termination, you must immediately cease all use of the Service, Documentation, APIs, and
Bridge Plugin. Provisions regarding Customer Data retention and export are governed by Section 15.
7. Your Data, Store Credentials, and Privacy
7.1 Customer Data Ownership
You retain all ownership rights in and to your data, including:
- WooCommerce store URLs and connection credentials
- API keys and Bridge Plugin tokens
- Product data, order information, and customer records accessed through your stores
- Configuration settings and preferences
- Any other information you provide to or generate through the Service (“Customer Data”)
7.2 License to Process Customer Data
By using the Service, you grant NovoVendi a limited, non-exclusive, worldwide, royalty-free license to
use, process, store, transmit, display, and modify Customer Data solely to:
- Provide, maintain, and improve the Service
- Troubleshoot technical issues and provide customer support
- Comply with legal obligations
- Enforce these Terms
This license terminates when you delete your account, except for data we are required to retain by
law.
7.3 Aggregated and Anonymized Data
We may use aggregated, de-identified, and anonymized data derived from Customer Data for:
- Analytics and business intelligence
- Service improvement and feature development
- Industry research and benchmarking
- Marketing materials (in aggregate form only, with no identifying information)
We retain all rights to such aggregated and anonymized data, even after account termination.
7.4 Credential Security
You are solely responsible for:
- Generating, securing, and rotating WooCommerce API keys and Bridge Plugin tokens
- Granting appropriate permissions for API keys (read vs. read/write access)
- Revoking credentials immediately if they are compromised
- Ensuring that only authorized personnel have access to store credentials
NovoVendi Security Practices:
- We store all credentials in encrypted form using industry-standard encryption
- Credentials are never exposed in API responses or logs
- Access to encrypted credentials is restricted to authorized systems and personnel
7.5 Privacy Policy
Our collection, use, and disclosure of personal information is described in detail in our Privacy Policy,
available at https://novovendi.com/privacy. By using the Service, you acknowledge that you have read
and understood the Privacy Policy.
7.6 Data Protection Obligations
You acknowledge and agree that:
- You are the data controller for any personal data of your WooCommerce store customers (e.g.,
names, email addresses, order information)
- NovoVendi acts as a data processor on your behalf when accessing such data through the Service
- You are responsible for obtaining all necessary consents and providing required privacy notices to
your customers
- You will comply with all applicable data protection laws (GDPR, CCPA, etc.)
7.7 Data Processing Agreement (DPA)
For customers subject to GDPR or other data protection regulations requiring a written data processing
agreement, our Data Processing Agreement (DPA), including Standard Contractual Clauses (SCCs)
for international data transfers, is available at https://novovendi.com/dpa and is incorporated into
these Terms by reference.
If you are subject to GDPR or process personal data of EU residents, the DPA automatically applies to
your use of the Service.
8. Team Access and Multi-User Accounts
8.1 Team Member Invitations
Certain subscription plans allow you to invite team members to access your NovoVendi account. When
you invite team members:
- You are responsible for managing access permissions and roles
- You agree to ensure team members comply with these Terms
- You will promptly revoke access for any team member who should no longer have account access
8.2 Liability for Team Actions
You are responsible for all actions taken by team members with access to your account, including:
- Configuration changes made to connected stores
- Data accessed or exported
- Violations of these Terms
You agree to ensure that team members with access to sensitive customer data comply with
applicable data protection laws and your own privacy obligations.
8.3 Administrative User
You must designate an Administrative User who will serve as the primary point of contact with NovoVendi and will be responsible for managing team member access and account settings.
9. Intellectual Property Rights
9.1 NovoVendi Intellectual Property Ownership
NovoVendi and its licensors exclusively own all rights, title, and interest in and to the Service and all
related intellectual property, including without limitation:
(a) Software and Technology: All software code, algorithms, architecture, data structures, APIs, interfaces, protocols, and technical designs underlying the Service;
(b) Platform and Infrastructure: The NovoVendi cloud infrastructure, databases, servers, and
network configurations;
(c) Proprietary Content: All text, graphics, user interfaces, visual interfaces, photographs, sounds,
artwork, and computer code created by or for NovoVendi;
(d) Documentation: User guides, API documentation, help center content, technical specifications,
and training materials;
(e) Trademarks and Branding: All NovoVendi trademarks, service marks, trade names, logos, domain names, and trade dress, whether registered or unregistered;
(f) Intellectual Property Rights: All patents, copyrights, moral rights, trade secrets, database rights,
mask work rights, and other intellectual property rights in any of the foregoing, worldwide and in perpetuity;
(g) Derivatives and Improvements: All modifications, enhancements, derivative works, updates,
and improvements to any of the foregoing, whether created by NovoVendi or derived from Customer
Feedback.
Reservation of Rights: These Terms do not grant you any ownership rights in the Service or any NovoVendi intellectual property. All rights not expressly granted to you are reserved by NovoVendi and its
licensors.
9.2 Customer Intellectual Property and Data Ownership
As stated in Section 7.1, you retain all ownership rights, title, and interest in and to:
(a) Customer Data: All data, content, and information you provide to or generate through the Service, including WooCommerce store data, product catalogs, order information, and customer records;
(b) Pre-Existing Materials: Any intellectual property, content, or materials you owned prior to using
the Service;
(c) Third-Party Content: Any third-party content you are authorized to use and incorporate into the
Service (subject to applicable third-party licenses);
(d) Customer Trademarks: Your own trademarks, service marks, logos, and branding materials.
Reservation of Customer Rights: These Terms do not grant NovoVendi any ownership rights in your
intellectual property, except as expressly provided in Section 7.2 (processing license for Customer
Data) and Section 7.3 (aggregated and anonymized data).
9.3 Customer Configurations and Generated Content Ownership
Customer-Created Work Product: You own all configurations, customizations, and content you
create using the Service, including:
(a) Custom Dashboards: Dashboard layouts, widget configurations, and custom views you create;
(b) Saved Filters and Searches: Custom filters, search queries, and saved views;
(c) Reports and Analytics: Custom reports, analytics configurations, and data visualizations you
generate;
(d) Automation Rules: Workflows, automation rules, inventory synchronization rules, and conditional
logic you configure;
(e) Configuration Templates: Store configuration templates, bulk update templates, and setting
presets you create;
(f) Exported Data: Any data exports, reports, or downloads you generate from the Service;
(g) Annotations and Notes: Comments, notes, tags, and annotations you add to stores, products, or
orders;
(h) API Integrations: Custom API integrations, webhooks, and third-party connections you configure
(excluding NovoVendi’s API infrastructure itself).
Portability Rights: You have the right to:
- Export all Customer Configurations in industry-standard formats (where technically feasible);
- Use exported configurations outside the Service without restriction;
- Migrate configurations to other platforms or services;
- Share configurations with third parties, including competitors;
- Delete configurations at any time.
License to Process Configurations: To enable Service functionality (e.g., storing your custom dashboards, executing automation rules, displaying reports), you grant NovoVendi a limited, non-exclusive
license to:
- Store and process Customer Configurations on our servers;
- Display configurations back to you and authorized team members;
- Execute automation rules and workflows on your behalf;
- Back up configurations as part of our data redundancy practices.
This license is solely for the purpose of providing the Service to you and terminates upon account
deletion (subject to backup retention periods specified in our Privacy Policy).
Templates and Shared Configurations: If you choose to share a configuration template publicly
(e.g., through a community marketplace feature, if available), you grant NovoVendi and other customers a non-exclusive, worldwide, royalty-free license to use, copy, and modify the shared template. You
represent that you have the right to grant this license for any shared templates.
9.4 Feedback and Suggestions
If you provide NovoVendi with any feedback, suggestions, feature requests, ideas, enhancement requests, or other input regarding the Service (“Feedback”), you grant NovoVendi a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to:
(a) Use, reproduce, modify, create derivative works of, and otherwise exploit the Feedback for any purpose, including developing, improving, marketing, and commercializing the Service or creating new
products;
(b) Disclose and distribute the Feedback to third parties, including customers, partners, and service
providers;
(c) Incorporate the Feedback into the Service or other NovoVendi products without any obligation to:
- Compensate you;
- Provide attribution or credit;
- Notify you of use;
- Implement the Feedback;
- Keep the Feedback confidential.
You waive any moral rights or attribution rights you may have in the Feedback. You represent that:
- You own all rights in the Feedback or have the authority to grant this license;
- The Feedback does not infringe any third-party intellectual property rights;
- The Feedback is not subject to any confidentiality obligations or license terms that would conflict with
this grant.
No Obligation: NovoVendi has no obligation to use, implement, or respond to any Feedback. The decision to use or implement Feedback is entirely at NovoVendi’s discretion.
9.5 Trademark Usage Restrictions
These Terms do not grant you any right to use NovoVendi’s trademarks, service marks, logos, trade
names, or branding without our prior written permission, except:
(a) Referential Use: You may truthfully state that you use NovoVendi as part of a factual description
of your services (e.g., “We use NovoVendi to manage our WooCommerce stores”);
(b) Authorized Service Providers (subject to Section 6.3): You may display NovoVendi branding
solely within the Service interface while providing authorized services to clients, without modification
or removal.
All other trademark uses require express written permission from NovoVendi. Any unauthorized use
may constitute trademark infringement and unfair competition.
9.6 Copyright Protection and DMCA
NovoVendi respects intellectual property rights. If you believe content on the Service infringes your
copyright, please submit a DMCA notice to our designated agent:
Copyright Agent
NovoVendi LLC
Email: copyright@novovendi.com
Your notice must include the elements required by 17 U.S.C. § 512(c)(3), including:
- Identification of the copyrighted work;
- Identification of the infringing material;
- Your contact information;
- A statement of good faith belief;
- A statement under penalty of perjury that the information is accurate;
- Your physical or electronic signature.
We may terminate accounts of repeat infringers in appropriate circumstances.
9.7 Open Source and Third-Party Components
The Service may incorporate certain open-source software components. Your use of such components
is governed by their respective open-source licenses (e.g., MIT, Apache, GPL). We will make available a
list of open-source components and applicable licenses upon request to opensource@novovendi.com,
as required by applicable licenses.
Nothing in these Terms restricts your rights under open-source licenses, nor grants you rights beyond
those provided by such licenses.
10. Third-Party Integrations and Services
10.1 WooCommerce and WordPress
The Service is designed to integrate with WooCommerce (a WordPress plugin) and WordPress websites. Your use of WooCommerce and WordPress is governed by their respective terms of service and
licenses:
- WooCommerce.com Terms of Service
- WordPress.org Terms of Service
- GPL (General Public License) for open-source components
NovoVendi is an independent third-party service and is not affiliated with, endorsed by, or sponsored
by Automattic Inc., WooCommerce, or WordPress.org.
10.2 Third-Party Services
The Service may integrate with or link to third-party services, tools, or websites. NovoVendi:
- Does not control or endorse third-party services
- Is not responsible for the availability, accuracy, or content of third-party services
- Is not liable for any damages arising from your use of third-party services
Your use of third-party services is governed by their respective terms of service and privacy policies.
11. Service Availability, Modifications, and Support
11.1 Service Availability
We strive to maintain high availability and reliability but do not guarantee uninterrupted, error-
free, or secure access to the Service. The Service may be temporarily unavailable due to:
- Scheduled maintenance (with reasonable advance notice when possible)
- Emergency maintenance or security updates
- Third-party hosting provider outages
- Internet or network disruptions
- Force majeure events (see Section 18)
11.2 Service Modifications
We reserve the right to modify, suspend, discontinue, or impose limits on any part of the Service at
any time, including:
- Adding or removing features
- Changing APIs or integration methods
- Adjusting usage limits or quotas
- Updating the user interface or functionality
We will make commercially reasonable efforts to provide advance notice of material changes that
negatively impact core functionality.
11.3 Beta Features
From time to time, we may offer beta, experimental, or early-access features. Beta features are
provided “AS IS” with no warranties, representations, or guarantees. Beta features:
- May be unstable, incomplete, or subject to bugs
- May be discontinued or modified without notice
- Are not covered by any service level agreements (SLAs)
- Should not be used for production-critical workflows
Your license to use beta features is temporary and may be revoked at any time. Beta features do not
constitute part of the “Service” for purposes of warranty or support obligations.
11.4 Customer Support
Support is provided via:
- Email: support@novovendi.com
- In-app help center and documentation
- Community forums (if available)
Support availability and response times vary by subscription plan. Enterprise plans may include
dedicated support channels and SLAs.
12. Representations and Warranties
12.1 Customer Representations
You represent and warrant that:
- You have the legal capacity and authority to enter into these Terms
- All information you provide is accurate, current, and complete
- You own or have authorization to manage all WooCommerce stores you connect to the Service
- Your use of the Service does not violate any applicable laws or third-party rights
- You have obtained all necessary consents to process personal data through the Service
12.2 DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY
KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVOVENDI EXPRESSLY
DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR
FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
OR DATA
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL MEET
YOUR REQUIREMENTS
NOVOVENDI DOES NOT WARRANT THAT:
- The Service will operate in combination with any specific hardware, software, system, or data
- The Service will meet your business requirements or expectations
- Any stored data will be secure or not be lost or corrupted
- Errors or defects will be corrected
- Updates will maintain backward compatibility
- Third-party integrations will continue to function
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above
exclusions may not apply to you. In such cases, any implied warranties are limited to the
fullest extent permitted by law.
13. Limitation of Liability
13.1 EXCLUSION OF DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOVOVENDI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR
LICENSORS BE LIABLE FOR ANY:
• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR
DATA
• COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
• BUSINESS INTERRUPTION OR SYSTEM FAILURES
• LOSS OF USE, LOSS OF PRODUCTION, OR LOSS OF ANTICIPATED SAVINGS
• DAMAGE TO REPUTATION OR LOSS OF CUSTOMERS
…ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF NOVOVENDI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 LIABILITY CAP
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVOVENDI’S TOTAL AGGREGATE LIABILITY
ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE
GREATER OF:
(A) THE TOTAL AMOUNT PAID BY YOU TO NOVOVENDI (VIA LEMON SQUEEZY) IN THE
TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR
(B) ONE HUNDRED DOLLARS ($100.00 USD).
This liability cap applies to all claims in the aggregate, whether arising from multiple
incidents, claims, or causes of action.
13.3 Responsibility for Store Changes
NovoVendi is not responsible for any changes, errors, or data loss on your WooCommerce stores
resulting from:
- Configuration changes you initiate through the Service
- Actions taken by your team members
- Errors in data you provide or import
- Network interruptions or third-party service failures
- Conflicts between Service configurations and WooCommerce plugins or themes
You should always verify configuration changes on your live stores and maintain regular
backups.
13.4 Essential Purpose
The limitations in this Section 13 reflect a reasonable allocation of risk and are a fundamental basis of
the bargain between you and NovoVendi. The Service would not be provided without these limitations.
These limitations will apply even if any limited remedy fails of its essential purpose.
13.5 Exceptions
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential
damages. In such jurisdictions, NovoVendi’s liability is limited to the fullest extent permitted by law.
14. Indemnification
14.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless NovoVendi, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs)
arising out of or related to:
1. Your use or misuse of the Service
2. Your violation of these Terms
3. Your violation of any applicable laws or regulations
- Your violation of any third-party rights, including intellectual property rights, privacy rights, or
contractual rights
6. Customer Data or content you provide to the Service
8. Your WooCommerce stores or connected websites
- Any claim that Customer Data or Customer Configurations infringe or misappropriate third-party
rights
- Your provision of services to clients using the Service (if applicable under Section 6.3)
14.2 Indemnification Process
NovoVendi will:
- Promptly notify you of any claim subject to indemnification
- Allow you to control the defense and settlement of the claim (with NovoVendi’s reasonable cooperation)
- Not settle any claim without your prior written consent if such settlement imposes obligations on you
You may not settle any claim without NovoVendi’s prior written consent if such settlement:
- Admits liability on behalf of NovoVendi
- Imposes any obligation or restriction on NovoVendi
- Does not include an unconditional release of all claims against NovoVendi
15. Account Termination and Data Deletion
15.1 Term
These Terms commence when you accept them and continue until terminated by either party in
accordance with this Section 15 (the “Term”).
15.2 Termination by You
You may terminate these Terms and delete your account at any time through the Account Settings
page in the Service. Upon account deletion:
- Your access to the Service will be immediately terminated
- Your subscription will be canceled (refunds subject to our Refund Policy)
- All Customer Data, including connected stores, settings, configuration history, audit logs, and team
associations, will be permanently and irreversibly deleted within 30 days
- All licenses granted to you under Section 6 immediately terminate
- Your right to access or use Customer Configurations through the Service terminates (but your
ownership rights in exported configurations are unaffected)
WARNING: Account deletion is permanent and cannot be undone. Please export any data
you wish to retain before deleting your account.
15.3 Termination by NovoVendi
We may suspend or terminate your account and access to the Service, with or without notice, if:
- Material Breach: You materially violate these Terms, including but not limited to:
- Engaging in prohibited activities (Section 6.5)
- Unauthorized access or security violations
- Using the Service for illegal or fraudulent purposes
- Repeated or egregious violations of acceptable use policies
- Non-Payment: Your account has outstanding unpaid fees and Lemon Squeezy’s dunning process
has been exhausted
- Legal Requirement: We are required to terminate by law, court order, or regulatory authority
- Service Discontinuation: We discontinue the Service entirely (with at least 30 days’ notice)
- At Will (with Notice): We reserve the right to terminate any account with 30 days’ advance
notice for any reason or no reason
15.4 Effect of Termination
Upon termination or expiration of these Terms:
(a) Immediate Effects:
- All licenses granted to you under Section 6 terminate immediately
- You must cease all use of the Service, Documentation, APIs, and Bridge Plugin
- You must uninstall the Bridge Plugin from all connected stores
- Your access to the Service will be disabled
(b) Data Handling:
- We may delete or anonymize your Customer Data in accordance with our data retention policies and
legal obligations
- If you terminate and we provide reasonable advance notice, you may export your data through the
Service before the termination effective date
- We are not obligated to provide data exports after account deletion
- Customer Configurations you have previously exported remain your property
(c) Financial Obligations:
- You remain responsible for all fees incurred prior to termination
- No refunds will be provided except as specified in our Refund Policy
- Outstanding balances become immediately due and payable
(d) Surviving Provisions:
Sections of these Terms that by their nature should survive termination will survive, including:
- Section 7.1 (Customer Data Ownership)
- Section 7.3 (Aggregated and Anonymized Data)
- Section 9 (Intellectual Property Rights)
- Section 9.3 (Customer Configurations Ownership)
- Section 9.4 (Feedback)
- Section 12.2 (Warranty Disclaimers)
- Section 13 (Limitation of Liability)
- Section 14 (Indemnification)
- Section 15.4 (Effect of Termination)
- Section 16 (Governing Law)
- Section 20 (General Provisions)
15.5 Data Retrieval Before Termination
Your Responsibility: You are solely responsible for exporting any Customer Data, Customer Configurations, reports, or other content before termination. We recommend:
- Using the Service’s built-in export features to download data in standard formats
- Exporting custom dashboards, automation rules, and configuration templates
- Saving copies of any critical reports or analytics
- Documenting your store connection settings and API configurations
Grace Period for Data Retrieval: If we terminate your account for reasons other than material
breach or illegal activity, we will provide:
- 30 days’ advance notice via email
- Read-only access to your account during the notice period to facilitate data export
- Reasonable assistance in exporting data (for Enterprise plan customers)
No Grace Period: If we terminate your account for material breach, security violations, or illegal
activity, we may disable access immediately without a grace period. You should maintain regular
backups of critical data.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms and any dispute arising out of or related to these Terms or the Service shall be governed
by and construed in accordance with the laws of the State of Florida, United States of America,
without regard to its conflict of law principles.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply
to these Terms.
16.2 Jurisdiction and Venue
You agree that any legal action or proceeding arising out of or related to these Terms or the Service
shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida.
You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection
to the inconvenience of such forum.
16.3 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NOVOVENDI EACH WAIVE ANY
RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE
TERMS OR THE SERVICE.
16.4 Informal Dispute Resolution
Before initiating any formal legal proceeding, you agree to first contact us at info@novovendi.com to
attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith for at least
30 days before either party may initiate formal proceedings.
This informal dispute resolution requirement does not apply to:
- Claims for injunctive or equitable relief
- Intellectual property disputes
- Claims involving imminent harm or urgent circumstances
16.5 Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NOVOVENDI AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND
NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If this class action waiver is found to be unenforceable, then the entirety of this arbitration/dispute
resolution provision (if any arbitration clause is added in the future) shall be null and void.
16.6 Equitable Relief
Notwithstanding any other provision in this Section 16, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including breaches of
confidentiality, intellectual property infringement, or unauthorized access to systems.
17. Changes to These Terms
17.1 Notification of Changes
We may update or modify these Terms from time to time. If we make material changes that reduce
your rights or significantly increase your obligations, we will notify you by:
- Sending an email to the email address associated with your account at least 30 days before the
changes take effect; and/or
- Displaying a prominent notice within the Service
17.2 Acceptance of Changes
Your continued use of the Service after the effective date of updated Terms constitutes your
acceptance of the changes. If you do not agree to the updated Terms, you must:
- Stop using the Service; and
- Terminate your account before the effective date of the changes
17.3 Material Changes and Termination Right
For material changes that reduce your rights under these Terms, you may terminate your account
without penalty during the 30-day notice period, and you will receive a prorated refund for any unused
portion of your subscription (if applicable under our Refund Policy).
17.4 Non-Material Changes
For non-material changes (e.g., clarifications, formatting updates, correction of errors), we may update
these Terms without advance notice. The “Last Updated” date at the top of these Terms will reflect the
most recent version.
17.5 Acceptance Documentation
When you accept updated Terms, we will log:
- The version of the Terms accepted
- The date and time of acceptance
- The IP address from which you accepted
- The method of acceptance (e.g., clickwrap, continued use)
This documentation may be used to enforce the applicable version of Terms in the event of a dispute.
18. Force Majeure
NovoVendi shall not be liable for any delay or failure to perform any obligation under these Terms if
such delay or failure is due to events beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, pandemics, epidemics, or extreme weather events
- War, terrorism, riots, civil unrest, or acts of government
- Internet backbone failures or disruptions
- Third-party hosting provider or cloud infrastructure outages (AWS, Google Cloud, etc.)
- Cyberattacks, hacking attempts, or distributed denial-of-service attacks
- Labor disputes or strikes
- Utility or telecommunications failures
- Regulatory changes that make performance illegal or impracticable
During any such force majeure event, NovoVendi’s performance obligations will be suspended for the
duration of the event. We will:
- Make commercially reasonable efforts to resume performance as soon as practicable
- Provide notice to affected customers where feasible
- Implement reasonable workarounds or alternative solutions
If a force majeure event continues for more than 30 consecutive days, either party may terminate
these Terms upon written notice without liability (other than payment for services already rendered).
19. Export Control and Sanctions Compliance
The Service, related technology, and software may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) administered by the U.S. Department of
Commerce.
You represent, warrant, and covenant that:
- You are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S. sanctions or embargoes (including, as of May 15, 2026: Cuba, Iran, North Korea, Syria,
and the Crimea, Donetsk, and Luhansk regions of Ukraine)
- You are not identified on any U.S. government list of prohibited or restricted parties, including:
- The Treasury Department’s Specially Designated Nationals and Blocked Persons List (SDN List)
- The Commerce Department’s Denied Persons List, Entity List, or Unverified List
- Any other restricted party list maintained by U.S. or international authorities
- You will not use the Service in violation of any U.S. export laws, sanctions, or embargoes
- You will not export, re-export, or transfer the Service or any technical data derived from the Service
to prohibited destinations or persons
- You will comply with all applicable international export control laws in your jurisdiction
Suspension for Export Violations: We reserve the right to suspend or terminate access to the Service immediately without notice or refund if we believe, in our sole discretion, that your use violates
applicable export control or sanctions laws.
Customer Responsibility: You are solely responsible for ensuring your use of the Service complies
with all applicable export control laws. You will indemnify NovoVendi for any violations arising from
your use.
20. General Provisions
20.1 Entire Agreement
These Terms, together with the Privacy Policy, Data Processing Agreement (if applicable), and Refund
Policy, constitute the entire agreement between you and NovoVendi regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether written
or oral.
In the event of any conflict between these Terms and any other document:
- These Terms take precedence over general marketing materials or sales communications
- The DPA takes precedence over these Terms with respect to data processing matters
- Enterprise customers with separately negotiated Master Service Agreements (MSAs) or Order Forms
may have terms that supersede specific provisions of these Terms (as expressly stated in those agreements)
20.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent
jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable,
or if it cannot be made enforceable, it shall be severed from these Terms. The remaining provisions of
these Terms shall remain in full force and effect.
20.3 No Waiver
The failure of NovoVendi to enforce any right or provision of these Terms shall not constitute a waiver
of such right or provision. Any waiver must be in writing and signed by an authorized representative of
NovoVendi.
No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach.
20.4 Assignment
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without
NovoVendi’s prior written consent. Any attempted assignment in violation of this provision is void.
NovoVendi may freely assign these Terms without restriction, including:
- In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of
our assets
- To any affiliate or subsidiary
- To any successor entity
These Terms bind and inure to the benefit of each party’s permitted successors and assigns.
20.5 Relationship of the Parties
NovoVendi and you are independent contractors. These Terms do not create any partnership, joint
venture, agency, franchise, sales representative, or employment relationship between the parties.
Neither party has authority to:
- Bind the other party to any obligation
- Make representations or warranties on behalf of the other party
- Incur liabilities on behalf of the other party
20.6 Third-Party Beneficiaries
These Terms do not confer any third-party beneficiary rights except as expressly stated herein.
Lemon Squeezy (as Merchant of Record) is an intended third-party beneficiary of billing and payment-
related provisions (Section 4).
20.7 Notices
All notices required or permitted under these Terms must be in writing and will be deemed given:
- When delivered personally
- When sent by confirmed email to the email address on your account (for notices to you) or to
info@novovendi.com (for notices to us)
- Three (3) business days after being sent by certified or registered mail, return receipt requested
- One (1) business day after being sent by a nationally recognized overnight courier service
Customer Notice Address: Notices to you will be sent to the primary email address associated with
your account. You are responsible for maintaining a current email address.
NovoVendi Notice Address:
NovoVendi LLC
Attn: Legal Department
Email: legal@novovendi.com
20.8 Headings
The headings and section titles in these Terms are for convenience only and have no legal or
contractual effect.
20.9 Interpretation
In these Terms, unless the context requires otherwise:
- “Including” means “including but not limited to”
- Singular includes plural and vice versa
- References to “days” mean calendar days unless otherwise specified
- “Writing” or “written” includes email and electronic communications
- References to “Section” or “§” refer to sections of these Terms
- “You” and “your” refer to the customer (individual or organization)
- “We,” “us,” and “our” refer to NovoVendi LLC
20.10 Language
These Terms are prepared in the English language, which shall be the controlling language in all respects. Any translation is provided for convenience only. In the event of any conflict between the
English version and a translation, the English version shall prevail.
20.11 Equitable Relief
You acknowledge that any breach of Sections 5 (License Grant and Permitted Use), 6 (Data and Credentials), or 8 (Intellectual Property) may cause irreparable harm to NovoVendi for which monetary
damages are an insufficient remedy. Accordingly, NovoVendi is entitled to seek injunctive or other
equitable relief (without posting a bond) in the event of any such breach, in addition to all other
available remedies.
20.12 Publicity and References
Unless you opt out in writing:
- NovoVendi may identify you as a customer in customer lists, marketing materials, and case studies
- NovoVendi may use your company name and logo on our website and in promotional materials
- You grant NovoVendi a limited license to use your trademarks solely for these purposes
You may opt out at any time by emailing marketing@novovendi.com. If you opt out, we will cease new
uses but are not required to remove existing references from previously published materials.
20.13 Government Use
If you are a U.S. government entity or using the Service on behalf of a U.S. government entity, the Service is a “commercial item” as defined in 48 C.F.R. §2.101, and is provided with only those rights as
are granted to all other customers pursuant to these Terms, in accordance with 48 C.F.R. §12.212 or 48
C.F.R. §227.7202, as applicable.
20.14 Cumulative Remedies
Except where expressly stated otherwise, all rights and remedies provided in these Terms are cumulative and not exclusive. Exercise of one remedy does not preclude exercise of any other remedy.
21. Contact Information
For questions about these Terms or the Service, please contact us:
NovoVendi LLC
A Florida Limited Liability Company
Palm Beach County, Florida
General Inquiries: info@novovendi.com
Customer Support: support@novovendi.com
Security Issues: security@novovendi.com
Legal Matters: legal@novovendi.com
Copyright Notices: copyright@novovendi.com
Privacy Concerns: privacy@novovendi.com
Open Source Licenses: opensource@novovendi.com
Marketing Opt-Out: marketing@novovendi.com
For billing, payment, refund, or subscription issues, please contact:
Lemon Squeezy (Sold through Link, LLC)
https://www.lemonsqueezy.com/support
BY CLICKING “I AGREE” OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE
READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
End of Terms of Service
Related Legal Documents
Questions? Contact us at info@novovendi.com
© 2026 NovoVendi LLC. A Florida Limited Liability Company. Palm Beach County, Florida.