Refund Policy

30-Day Money-Back Guarantee

NovoVendi offers a 30-day money-back guarantee for first-time paid subscriptions, beginning on the date of your initial payment. If the Service does not meet your expectations, you may request a full refund within this period.

Eligibility Criteria

• The request must be submitted within 30 calendar days of the first paid transaction.
• The subscription must be in good standing and not associated with fraudulent or abusive activity.
• Only the first subscription payment is eligible under this guarantee unless otherwise required by law.

Refund Process

To request a refund, email info@novovendi.com with your account email, invoice reference, and the reason for your request. Our team will review your request and confirm eligibility.

Processing Time

Approved refunds are typically initiated within 5-10 business days. Final posting time depends on your payment provider and financial institution.

Exceptions & Limitations

• Renewal charges after the initial subscription term may be non-refundable unless required by law or stated otherwise in a written agreement.
• Professional services, onboarding services, or custom development work (if any) are generally non-refundable once delivered.
• Accounts terminated for Terms violations may not qualify for refunds.

Contact for Refund Requests

For refund and billing support, contact info@novovendi.com. We aim to respond promptly and resolve concerns in a customer-friendly manner.